Shipping Policy

Last updated: September 20, 2026

Every order ships from our warehouse in Columbus, Ohio. Here’s exactly what to expect.

Rates

• $10 flat rate on any order, no matter how many bottles.
• Free shipping on orders of $150 or more (before tax, after discounts).
• The rate is shown at checkout before you pay.

Where we ship

We currently ship to addresses in the United States, including P.O. boxes. We can’t ship internationally yet. Interested in carrying Medic outside the US? Talk to us about wholesale.

Processing and delivery

• Orders are packed and handed to the carrier within 1–3 business days (Monday–Friday, excluding US holidays).
• We ship with USPS Ground Advantage. Most packages arrive 2–5 business days after they ship, depending on where you are.
• You’ll get an email with a tracking number as soon as your package ships. You can also check status any time on our Order Tracking page.

Subscriptions

Subscribe & Save deliveries ship on the same schedule as regular orders, on or just after each renewal date. Standard shipping rates apply to each delivery unless the renewal qualifies for free shipping.

Address changes and problems

• Need to change the address? Email us right away with your order number. We can update it until the label is printed; after that the carrier controls delivery.
• If tracking shows delivered but you don’t have the package, check with neighbours and your building, then contact us within 7 days and we’ll open a case with the carrier.
• Packages returned to us as undeliverable can be reshipped for the standard rate or refunded less the original shipping cost.

Damaged in transit

Bottles are sealed and packed to survive the trip, but if something arrives leaking or broken, email a photo to info@deezsmokeshop.com within 7 days of delivery and we’ll send a replacement at no charge.

Contact

Questions? Email info@deezsmokeshop.com, call (877) 443-0810 (Mon–Fri, 9am–7pm EST), or write to Medic Cleaner, 2177 Westbelt Drive, Columbus, Ohio 43228.