Refund & Returns Policy

Last updated: September 20, 2026

We stand behind every bottle. If Medic doesn’t work for you, here’s how returns and refunds work — no hoops.

30-day returns

  • Return any unused, unopened product within 30 days of delivery for a full refund of the product price.
  • Items must be in their original packaging and condition. Opened or partly used bottles can’t be returned for hygiene and shipping-safety reasons, unless the product was defective or damaged.
  • You cover return shipping unless the return is our fault (wrong, defective or damaged item).

Damaged, defective or wrong items

Contact us within 7 days of delivery with your order number and a photo. We’ll replace the item or refund it in full, including shipping, and we’ll cover any return shipping. You won’t be asked to ship a leaking bottle back.

How to start a return

  1. Email info@deezsmokeshop.com with your order number and the reason for the return, or use the contact form. We’ll reply with a return authorization and the address.
  2. Pack the item securely in its original packaging. Include your order number inside the box.
  3. Ship it with a tracked service and keep the receipt. Returns without authorization or tracking may be delayed.

Refunds

  • We inspect returns within 3 business days of receiving them and email you the result.
  • Approved refunds go back to your original payment method. Your bank or card issuer usually posts it within 5–10 business days.
  • Original shipping charges are refunded only when the return is due to our error.

Exchanges

Want a different size or product? The fastest route is to place a new order and return the original under this policy. If a bottle arrived damaged or defective, we’ll exchange it directly.

Subscriptions

Subscription renewals follow the same 30-day return window. To stop future deliveries, cancel from your account before the next renewal date; we can’t refund a renewal that has already shipped except under the terms above.

Contact

Questions? Email info@deezsmokeshop.com, call (877) 443-0810 (Mon–Fri, 9am–7pm EST), or write to Medic Cleaner, 2177 Westbelt Drive, Columbus, Ohio 43228.